1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Card details or other payment methods (processed via secure third-party gateways; we do not store full card details).
Account Information: Login credentials and order history for registered users.
Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
Communications: Any messages or correspondence you send to us (via email, forms, or chat).
2. How We Collect Information
When you place an order or register on our website.
When you contact us via email, phone, or social media.
Through cookies and tracking technologies when you browse our site.
From third-party payment or delivery providers when fulfilling your order.
3. How We Use Your Information
Your data may be used for the following purposes:
Order Processing: To manage, confirm, and deliver your purchases.
Customer Support: To respond to inquiries and resolve issues.
Marketing: To send offers, updates, and promotions (with your consent).
Website Improvements: To analyze user behavior and improve site performance.
Legal Compliance: To meet legal or regulatory obligations.
4. Legal Basis for Processing
We process your data under the following legal bases:
Performance of a contract (fulfilling your order).
Compliance with legal obligations.
Legitimate interests (improving services and fraud prevention).
Consent (for marketing communications).
5. Sharing Your Information
We do not sell or rent your data. However, we may share it with:
Service Providers: Delivery companies, payment processors, IT support.
Legal Authorities: When required to comply with law or prevent fraud.
Business Transfers: In case of mergers, acquisitions, or business restructuring.
6. Cookies and Tracking
Our website uses cookies to:
Enable site functionality.
Track user preferences.
Analyze website performance.
You can manage or disable cookies in your browser settings, but some features may not work properly.
7. Data Retention
We retain personal data only as long as necessary:
For legal, accounting, or reporting requirements.
For marketing purposes until you opt out.
Customer account data may be deleted upon request.
8. Your Rights
Under GDPR, you have the right to:
Access your personal data.
Request correction or deletion of your data.
Restrict or object to processing.
Request data portability.
Withdraw consent for marketing at any time.
To exercise these rights, contact us at: info@caterpal.ie
9. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss. However, no method of transmission or storage is 100% secure.
10. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices.
11. Contact Us
For questions about this policy or your data, please contact:
Email: info@caterpal.ie